RevitalTide is committed to reliable order fulfillment and clear customer support. Please review the following policies before placing an order.
Order Processing
Orders are typically processed and dispatched the same or next business day.
Orders placed on weekends, holidays, or after our daily fulfillment cutoff may be processed on the following business day.
Once an order has shipped, tracking information will be provided when available.
U.S. Shipping
RevitalTide offers shipping within the United States.
Delivery times depend on the destination, carrier, weather, holidays, and other circumstances outside our control.
Shipping estimates are estimates and are not guaranteed delivery dates.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping address, contact us at support@revitaltide.com as soon as possible.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes after an order has entered fulfillment or been transferred to the carrier.
Returns & Exchanges
Due to the nature of our research products, we cannot accept returns or exchanges once an order has been shipped.
Please do not return products without first contacting RevitalTide Customer Support.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, contact support@revitaltide.com within 7 days of delivery.
Please include your order number and a description of the issue. We may request photographs or other information necessary to evaluate the claim.
Once reviewed, eligible claims may receive a replacement or refund, as appropriate.
Lost or Missing Shipments
If tracking indicates a problem with your shipment or your order has not arrived within a reasonable period after its expected delivery date, contact us at support@revitaltide.com.
We will review the tracking information and work with the carrier when appropriate.
Lost-shipment claims are reviewed individually based on tracking information and the circumstances of the shipment.
Canceled Orders
If you need to cancel an order, contact us as soon as possible.
Orders that have not entered fulfillment may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible.
RevitalTide also reserves the right to cancel and refund orders that do not comply with our Research Use Policy or other applicable purchasing requirements.
Refunds
Approved refunds are issued to the original payment method whenever possible.
Processing times after a refund is issued depend on the payment provider and financial institution and may take several business days to appear.
Shipping charges, when applicable, are generally non-refundable unless the refund results from an error by RevitalTide.
Research-Use Products
Products sold by RevitalTide are intended for legitimate laboratory and research purposes only and are subject to our Research Use Policy.
Orders inconsistent with our Research Use Policy will be refused or canceled.
Customer Support
Questions about an order, shipment, replacement, or refund can be directed to:
RevitalTide Customer Support
Email: support@revitaltide.com
Business Hours: Monday–Friday, 9 AM–5 PM MT
Location: Utah, USA
We recommend including your order number when contacting us regarding an existing order.
Last Updated: August 26, 2026
